3rd Line Technician

3rd Line Support Technician
Commutable from Southampton, Fareham, Portsmouth - office based role
£30,000 - £40,000 + Benefits
As an 3rd Line Support Technician, you will play a crucial role in providing a top-tier service to clients. In this role, you will be delivering 3rd line support for various infrastructure environments, ensuring system security and documentation are maintained.
This opportunity is ideal for a 2nd line technician looking to move into 3rd line, or an established 3rd line / infrastructure technician.
This is a fully office-based role in Hampshire (commutable from Southampton, Fareham, Portsmouth) which will involve some travel to customer sites. A company pool car is available for site visits. Therefore, applicants must have a full-valid UK drivers license.
In this role, you will be joining a technical and lively bunch! You can expect regular socials, as well as in-house and external training for personal and career development.
Key Responsibilities:
Manage helpdesk resolutions efficiently at 3rd Line level
Install, configure, and troubleshoot infrastructure hardware and virtual environments.
Threat detection and prevention
Continuously monitor and optimize system performance and security.
Develop and update technical documentation.
Contribute to project planning and implementation.