3Rd Line Support Engineer

Ref Sian (phone number removed)Job Title: 3rd Line Support EngineerLocation: RingwoodSalary: £30,000 - £43,000 per annumWe are seeking a highly skilled and experienced Level 3 IT Support Engineer to join our rapidly growing team in Ringwood. Reporting to the Service Desk Manager, the successful candidate will be responsible for providing expert technical support to resolve complex IT issues for our business clients.Key Responsibilities:Providing solutions to complex technical issues raised by clientsCollaborating with Level 1 and Level 2 support teams to streamline issue escalation processesDesigning, implementing, and maintaining advanced infrastructure solutionsConducting root cause analysis to address recurring issuesServing as a technical escalation point for junior engineersInstalling and configuring servers, switches, routers, and telephony systems on-siteManaging project documentation and delivering projects on-time and on-budgetRequirements:Minimum 2 years' experience as a Level 3 support engineerExperience working on customer site as a field engineerKnowledge of MS Office 365, Active Directory, VPNs, Firewalls, and other technical systemsExcellent communication skillsExperience working in a MSP environment is preferredBenefits:Competitive salary of £30,000 - £43,000 per annumCore working hours with on-site parking20 days holidays + Bank holidays, increasing with length of serviceCompany Pension scheme and Bonus SchemesCompany vehicle where appropriateStaff chill space and social eventsIf you have the technical expertise and customer service skills required for this role, please apply with your CV and a cover letter detailing your relevant experience
#J-18808-Ljbffr