3rd Line Service Desk Engineer - M365 / Azure / Windows Server
Posted a month ago
- London, Greater London
- Any
- External
- Expires In 2 months
3rd Line Service Desk Engineer
UK Remote
Up to £45,000
Company Overview
Our client is a leading technology solutions provider dedicated to delivering exceptional IT services and support to businesses of all sizes. With a commitment to innovation and customer satisfaction, they empower organisations to leverage technology for greater efficiency, productivity, and success.
About the Role
We are seeking a talented and experienced 3rd Line Service Desk Engineer to join our client. Reporting to the Head of Technology, you will play a key role in providing advanced technical support and troubleshooting for their clients across a range of Microsoft technologies, cloud services, server environments, and networks.
Key Responsibilities
Provide expert-level technical support and troubleshooting for escalated incidents and service requests.
Diagnose and resolve complex issues related to Microsoft 365, Azure, Windows Server, Hyper-V, and networks.
Proactively monitor systems, identify potential problems, and implement preventive measures.
Collaborate with internal teams and external vendors to resolve technical issues and implement solutions.
Document support activities, procedures, and knowledge base articles for reference and training purposes.
Participate in project work, including system upgrades, migrations, and deployments.
Required Skills and Experience
Extensive experience in a 3rd line support role, with a focus on Microsoft technologies.
Strong proficiency in Microsoft 365 administration and troubleshooting.
Hands-on experience with Azure services, including virtual machines, storage, and networking.
In-depth knowledge of Windows Server administration, including Active Directory, Group Policy, and DNS.
Experience with virtualization technologies, particularly Hyper-V.
Solid understanding of network fundamentals, including TCP/IP, DHCP, DNS, VLANs, and routing.
Excellent troubleshooting skills and the ability to analyze and resolve complex technical issues.
Strong communication and interpersonal skills, with the ability to interact effectively with clients and colleagues.
Proven ability to work independently and as part of a team in a fast-paced environment.
Preferred Qualifications
Microsoft certifications are highly desirable but not essential.
Benefits
AXA Private Medical Insurance
25 days holiday plus birthday off, plus UK public holidays.
Company bonus/incentives.
If you are a skilled 3rd Line Service Desk Engineer looking for a challenging role with opportunities for growth and advancement, we want to hear from you. Join our team and be part of our mission to deliver exceptional IT services and support to our client.
#J-18808-Ljbffr
UK Remote
Up to £45,000
Company Overview
Our client is a leading technology solutions provider dedicated to delivering exceptional IT services and support to businesses of all sizes. With a commitment to innovation and customer satisfaction, they empower organisations to leverage technology for greater efficiency, productivity, and success.
About the Role
We are seeking a talented and experienced 3rd Line Service Desk Engineer to join our client. Reporting to the Head of Technology, you will play a key role in providing advanced technical support and troubleshooting for their clients across a range of Microsoft technologies, cloud services, server environments, and networks.
Key Responsibilities
Provide expert-level technical support and troubleshooting for escalated incidents and service requests.
Diagnose and resolve complex issues related to Microsoft 365, Azure, Windows Server, Hyper-V, and networks.
Proactively monitor systems, identify potential problems, and implement preventive measures.
Collaborate with internal teams and external vendors to resolve technical issues and implement solutions.
Document support activities, procedures, and knowledge base articles for reference and training purposes.
Participate in project work, including system upgrades, migrations, and deployments.
Required Skills and Experience
Extensive experience in a 3rd line support role, with a focus on Microsoft technologies.
Strong proficiency in Microsoft 365 administration and troubleshooting.
Hands-on experience with Azure services, including virtual machines, storage, and networking.
In-depth knowledge of Windows Server administration, including Active Directory, Group Policy, and DNS.
Experience with virtualization technologies, particularly Hyper-V.
Solid understanding of network fundamentals, including TCP/IP, DHCP, DNS, VLANs, and routing.
Excellent troubleshooting skills and the ability to analyze and resolve complex technical issues.
Strong communication and interpersonal skills, with the ability to interact effectively with clients and colleagues.
Proven ability to work independently and as part of a team in a fast-paced environment.
Preferred Qualifications
Microsoft certifications are highly desirable but not essential.
Benefits
AXA Private Medical Insurance
25 days holiday plus birthday off, plus UK public holidays.
Company bonus/incentives.
If you are a skilled 3rd Line Service Desk Engineer looking for a challenging role with opportunities for growth and advancement, we want to hear from you. Join our team and be part of our mission to deliver exceptional IT services and support to our client.
#J-18808-Ljbffr
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