3rd Line IT Support Technician

3rd Line IT Support Technician
Gateshead (Newcastle)
£30,000 - £45,000
Are you an experienced IT professional looking for a challenging role in a dynamic environment? Join our client, a leading Managed Service Provider, as a 3rd-line IT Support Engineer in the vibrant city of Newcastle. As a 3rd Line IT Support Engineer, you will play a crucial role in ensuring the seamless operation of their clients' IT environments. You will be responsible for providing advanced technical support, and troubleshooting complex issues.
Day-to-Day:
Act as a senior point of contact for escalated technical issues from 1st and 2nd line support.
Diagnose and resolve complex hardware, software, and networking issues.
Provide expert-level support for Windows Server, Active Directory, and other enterprise-level technologies.
Collaborate with clients to understand their business needs and recommend strategic IT solutions.
Contribute to the planning and execution of IT projects, including migrations and upgrades.
Tech Stack:
Proven experience in a 3rd line IT support role within an MSP environment.
In-depth knowledge of Windows Server, Active Directory, and virtualization technologies (VMware/Hyper-V).
Strong networking skills, including experience with routers, switches, and firewalls.
Relevant IT certif...