3rd Line IT Engineer

Our client is a well established MSP based in Cheltenham who are looking for a 3rd Line IT Engineer to join their team. This is a hybrid role working 2 days on site with the opportunity to progress into technical consultancy and architechture.
As a 3rd Line IT Engineer, you will be responsible for providing advanced technical support, managing complex incidents, and ensuring the smooth operation of our clients' IT infrastructure. You will play a key role in troubleshooting and resolving high-level technical issues, implementing new technologies, and contributing to continuous improvement initiatives.
Key Responsibilities:
Provide expert 3rd line support for complex technical issues across a range of technologies.
Troubleshoot and resolve escalated incidents and problems efficiently, ensuring minimal disruption to clients.
Implement and manage advanced IT solutions, including server, network, and cloud-based systems.
Liaise with 1st and 2nd line support teams to provide guidance and mentorship, fostering a culture of continuous learning and development.
Conduct root cause analysis and deliver recommendations to prevent future occurrences of technical issues.
Maintain thorough and accurate documentation of all support activities and solutions.
Stay up-to-date with the latest industry trends and advancements to ensure the highest level of service delivery.
What experience do you need as a 3rd Line IT Engineer?
Previous experience working in an Infrastructure or 3rd Line role.
Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues.
Relevant certifications such as MCSE, CCNP, or equivalent are highly desirable.
Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
Technical Skills
Windows Server (including 2016, 2019, 2022)
VMware ESX/ESXi and vCenter
SAN Technologies
Exchange On-Premise, DAG and Hybird
Microsoft 365 including Intune and Autopilot
Microsoft Azure (including tenancy management, networking configuration, cost management etc)
Azure Virtual Desktop
Citrix XenApp, XenDesktop and Netscaler
Microsoft Hyper-V and failover clustering
TCP/IP, VLAN, switching, routing and firewall configuration, VPNs and WAN environments
What will you get?
Up to £43,000 per annum + optional on call of £4750 per year
Hybrid working 2 days in Cheltenham
26 days holiday + bank
Private healthcare
Professional Certifications paid for
If you feel you match the above click apply now with an up to date version of your CV.