3rd Line ICT Engineer

Our client is a well established MSP based in Cheltenham who are looking for a 3rd Line IT Engineer to join their team. This is a hybrid role working 2 days on site with the opportunity to progress into technical consultancy and architechture.
As a 3rd Line IT Engineer, you will be responsible for providing advanced technical support, managing complex incidents, and ensuring the smooth operation of our clients' IT infrastructure. Provide expert 3rd line support for complex technical issues across a range of technologies.
Implement and manage advanced IT solutions, including server, network, and cloud-based systems.
Liaise with 1st and 2nd line support teams to provide guidance and mentorship, fostering a culture of continuous learning and development.
Conduct root cause analysis and deliver recommendations to prevent future occurrences of technical issues.
Stay up-to-date with the latest industry trends and advancements to ensure the highest level of service delivery.
What experience do you need as a 3rd Line IT Engineer?
Windows Server (including 2016, 2019, 2022)
Microsoft 365 including Intune and Autopilot
Microsoft Azure (including tenancy management, networking configuration, cost management etc)
Azure Virtual Desktop
Microsoft Hyper-V and failover clustering
TCP/IP, VLAN, switching, routing and firewall configuration, VPNs and WAN environments
Hybrid working 2 days in Cheltenham
~26 days holiday + bank
~ Private healthcare
~ Professional Certifications paid for