3rd Line Engineer

3rd Line Support Engineer - County Durham - £30-38K

The Role: 3rd Line Support Engineer for MSP
Join a continually to expanding UK based MSP with the ambition to be the very best in the UK. We are currently seeking a skilled 3rd Line Support Engineer with a solid experience in all aspects of tech support. The support engineer will be responsible for investigating a wide range of issues in the Education and SMB sectors. This is a hands-on tech role with opportunity to explore new technologies in both test and live environments.

Main Duties and Responsibilities:
Provide 3rd line support to end-users.
Escalate & work with third party suppliers and vendors to successfully resolve issues
Undertake audits and provide recommendations on customers' IT environment
Resolve technical issues & assist other members of the support team
Creation of technical design documentation and proposals
Knowledge, Skills and Experience Required:
Proven experience as a 3rd Line Support Engineer or similar role, (ideally MSP or educational sector).
Excellent design documentation skills
Client focussed
Confidence/willingness to make decisions; exhibit sound and accurate judgement.
Quality management - ability to look for ways to improve and promote quality
Strong troubleshooting ability
Windows 10, 11 & Mac OS
Networking: LAN, WAN, VPN, VLANs, Switches, Managed WIFI, Firewalls and Routers
Microsoft 365 and Azure with Mobile Device Management including Intune and JAMF
VoIP Phone Systems
Solid experience and understanding of installation, configuration and maintenance of Windows Server 2016 upwards, with Active Directory Services and Group Policies
Server 2016 onwards, Active Directory, SCCM, PowerShell, Backups, Hyper-V, VMWare and Failover Clustering
Desirable Skills/Knowledge
Knowledge of Aruba Central
Knowledge of Sophos Firewalls
Knowledge of the Autotask and Datto stack
What we will do for you:
Opportunity to develop and improve your skills within a growing company
Provide you with ongoing training and support in multiple technical specialisms
The chance to travel to various events and countries to aid professional development
Competitive salary with the chance to earn even more as we grow.
3rd Line Support Engineer - County Durham - £30-38K

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