3rd Line Engineer

3rd Line Engineer based in Crawley. My client specialise in providing customised, rock-solid IT solutions to help grow & evolve businesses. You will be working as part of a team to provide 3rd Line Technical Support to their clients. To maintain a high degree of client service ensuring responses are accurate and within the SLA. You will be required to take escalations, understand the problem, resolve and perform root cause analysis for varying technical issues. Position OverviewAct as advisor and technical problem solver by being proactive in resolving escalated issuesBroad experience of the entire solution stack from Data Centres and Networks through to operating systems & databases from within an internet/ or infrastructure solutions environment based around Virtual Desktop, VMWare/ESX, Microsoft, Routing, Switching & Back upsSupport Senior Management to encourage and enforce the application of industry working standards Active Directory / Group Policy / DNS / DHCPAwareness of products, systems and service levelsOwnership of incidents and necessary progression of incidents, including liaison with other technical teamsInfrastructure installation, hardware refresh and other projectsInstalling & configuring hardware / softwareNetwork TroubleshootingEnsure KPIs are achieved Attend client sites as required by the needs of the businessAct as an escalation point for the 2nd Line TeamPosition RequirementsAt-least 5 years experience in IT SupportOffice 365, MS Server, Sharepoint 2016 Admin & troubleshooting knowledgeExperience in SRX Firewall installations & switch installationsFirmware & OS Maintenance, including Microsoft and 3rd Party PatchingActive Directory & Group PolicyStrong knowledge of IT concepts, legislation and systems Experience in installing, configuring and troubleshooting Windows 8 and 10Understanding of data protection and data security Experience of providing remote user support Connectwise – advantage Position RemunerationMonday to Friday – Shift Patterns vary (7am-15:30pm), (8am-16:30pm), (9am-17:30pm), (10am – 18:00pm) – discussed at interview stage
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