2Nd Line Support Engineer

2nd Line Support EngineerCompany Overview83zero is working with a leading IT consultancy that partners with global organisations to deliver IT operations along with business advancements through the adoption of new and innovative technologies.Our client partners with several international private businesses in shipping, real estate, energy, banking, and investments.You will be joining their growing team on a hybrid basis, on-site 4 days a week in their office based in Marble Arch.What's in it for you…£30,000 - £35,000 Per annum (dependent on experience)Hybrid working position (4 days a week on-site in Marble Arch)Private medicalCompany bonusOpportunities for professional growth and developmentLife AssuranceCycle to work schemeAn intro to the 2nd Line Support Engineer role…You will be playing a crucial role in supporting the BAU IT for clients across the group.This role is vital in supporting the Service Delivery function in anticipating and mitigating issues users face which may impact service ability.Every day is different with opportunities to grow. You will be working with a mixture of legacy and new technologies, across different industries, to solve problems that make a difference. If you have a passion for solving intricate challenges, optimising performance, and delivering top-tier solutions then this is the role for you!What you've got…Experience working across the Microsoft 365 suite (SharePoint, Teams, MS Office, Enterprise security)Experience working with Windows OS.Demonstrate professionalism and positivity to the team and end users by displaying good customer-facing practicesExperience troubleshooting from 1st to 2nd line level.Analytical and diligent, with attention to detailYou are resilient and cope well under pressure and with shifting prioritiesEffective collaborator and communicator at all levels who uses their own initiative and shares skillsSelf-motivated, self-sufficient and enthusiastic team playerDemonstrated ability to quickly learn new skillsWorking well under pressure, ability to prioritise work streams and refer on where requiredReady to Apply?If you are reading this and are thinking 'Wow, this sounds like me!', then we want to hear from you!So why are you still reading?!
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