2Nd Line Support Engineer

SDL Solutions Limited are currently recruiting a 2nd Line Support Engineer to join a growing team in the Cheltenham office. The successful IT Support Engineer will be an excellent communicator, with previous service desk and 2nd line support experience and have a desire to progress into 3rd line support.Responsibilities
* Manage personal and team workload and setting priorities for support issues
* Ability to work on multiple projects
* Deal with escalations from the IT Helpdesk Team
* Participate in team meetings to discuss latest projects, issues and team performance
* Managing cloud platforms such as Azure
* Managing virtualisation platform such as Hyper-V
* Setup of laptop hardware and user troubleshooting
* Document fixes and troubleshooting techniques and distribute this information to the network support team to improve efficiencies.Qualifications/Experience
* Good knowledge in office 365 admin and device management
* You'll be confident dealing with hardware e.g., monitors, laptops, DELL products, mobile devices and iPads
* You will be a proactive individual who uses initiative and is able to hit the ground runningKeywords: - IT Support, Helpdesk Support, 1st Line Support, 2nd Line Support, 3rd Line Support, Windows 10, Windows Server, Office 365, Service Desk, Exchange, Active Directory (AD), Desktop, Cloud, Azure, VMWare, Hyper-V, PowerShell, MCSA, MCSE, MCITP, MTASalary: - £27,000 - £36,000 + 25 days holiday, Pension, Life Assurance, Bonus, Private Medical + many more benefits2nd Line Support Engineer - Cheltenham
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