2nd Line Support Engineer

Monday - Friday 8.30am-6.00pm20 days holiday + BHSalary: up to 28k DOE A fantastic opportunity has arisen to join a successful business who offer IT solutions to a range of SME and Blue Chip clients. As the 2nd Line Support Engineer you will be joining a warm friendly team in a vibrant office environment, you will be providing IT support to customers remotely and also attending client site.As the ICT Technician you will act as a first point of call for technical problems raised with the Customer Support Manager.Provide first-line support to customer queries and requests for help via telephone.As the ICT Technician you will route calls to members of the technical team as appropriate, based on the problem and the skill-sets available.Provide on-site assistance to Senior Engineers as needed, and deal with on-site problems if Senior Engineers are not available.Perform specific tasks or projects as allocated by the Director or a Senior EngineerAs the ICT Technician you will attend customer sites to perform network audits and pro-active inspections.Monitor alerts from customer systems (particularly servers and backup systems) and deal with issues that may arise.Ensure that customer technical documentation is kept accurate and up to date in the approved format.Develop your own skillset to embrace new technologies.Assist with the professional development of Junior Engineers.As the ICT Technician you will Install well-functioning LAN/WAN and other networks and management of systems, e.g. servers on those networks.Manage security options and software in computers and networks to maintain privacy and protection from attacks.As the ICT Technician you will perform regular upgrades to ensure systems remain updated.Troubleshoot system failures or bugs and provide solutions to restore functionality.Arrange maintenance sessions to discover and mend inefficiencies.Keep records of repairs and fixes for future reference.Offer timely technical support and teach users how to utilize computers correctly.Candidate RequirementsA proven experience working as an IT Engineer, IT Support, 2nd Line Engineer, ICT Support, IT Technician, Helpdesk or similar role is essentialStrong knowledge & experience of Windows Servers, Virtualisation, Networks, backup management, Active Directory, DNS and FirewallsExceptional customer facing skillsFull clean driving license due to travelling to customer sites
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