2nd Line Support Engineer

2nd Line Support EngineerPermanent PositionLondonWe are looking for 2nd Line Support Engineer to join a high profile project based in London (On site Working) . The role will offer extensive training to upskill you and fast track your careerYou will be responsible for…Technical Capability - Works within a team as an established systems/product specialist (e.g. detailed knowledge of the configuration of interlinked systems, implementing technical changes, building software regimes and contributing technically to service development) to support end users.Process- Follows established processes, releasing to the change control process verified, validated and documented enhancements to eliminate problems and proactively develop the service.Service Level - Acts as a point of escalation to resolve service delivery issues.Project Work- Works within a team or under guidance from the project manager with implementation of technical designs to meet service delivery requirements within own area of responsibility.Problem Solving- Takes ownership in obtaining the information, evidence and data required to diagnose and resolve more complex problems (both new and known), Escalates or gains support where appropriate.Your skills and experience will cover…Strong 2nd line support/ Service Desk support/ Desk-side Support Experience.Core Windows 2008/2012 Server TechnologyVeritas NetBackup, backup scheduling and media managementWIN Server 2012/2019VMWare and Knowledge of Server infrastructure, VMware TechnologiesStrong Technical AssessmentsProven track record of problem resolutionsPlease send your CV to ##### to learn more about how this role will change your careerProject People is acting as an Employment Agency in relation to this vacancy.
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