2nd Line Support - Carlisle

IT Support Engineer - Carlisle
Key words: IT Support, 2nd Line Support, IT Technician, IT Support Analyst, Infrastructure Support
About the Role:
We're on the lookout for a skilled and proactive IT Support Technician who loves getting hands-on with projects to join my client's Group IT team. In this role, you'll be the go-to person for troubleshooting hardware and software issues, and you'll make sure any complex problems get the attention they need. Plus, you'll dive into exciting IT projects like system upgrades, network setups, and software rollouts.
This role is perfect for someone who enjoys balancing 2nd line service desk support with digging into tech challenges aiding the infrastructure team. You'll be the link between the Service Desk team and the platform (Infrastructure/Systems) teams, making sure everything runs smoothly.
Skills needed:
People skills for high-level customer service and working with stakeholders and third parties.
Strong knack for troubleshooting tech issues.
Self-motivated and ready to roll with changes in a fast-paced environment.
Quick learner when it comes to new tech and apps.
Understanding of Windows 10/11, Windows Server 2019/#####, O365, M365, and Microsoft Active Directory.
Installing and setting up business software.
3 to 5 years' experience in tech troubleshooting or 2nd line end user support.