2nd Line Support Analyst

2nd Line Support Analyst - London/Hybrid - 6 Month Fixed Term Contract - Up to £48k
A fantastic opportunity has arisen for a 2nd Line Support Analyst to join our London based global law firm on a permanent basis.
Troubleshoot and take ownership of tickets following Incident Management and Request fulfilment (service requests) process
Log tickets, including all action taken and any resolution respond to emails and tickets/requests in a timely manner
Deal with requests escalated by the 1st line team
Escalate incidents when appropriate, working closely with the Technical Escalation team members
Responsible for new joiner/ leaver account process.
Set up and re-build hardware, including mobile phones when required.
Build and maintain relationships with stakeholders throughout the business
Mentor, share and transfer knowledge to more junior members of the team
Good knowledge and understanding of Microsoft Suite and Windows 10
AD, Azure, Office 365,
Networking Technologies
iManage, Aderant, BigHand
Mobile Devices (iPad, iPhones, Android), Intune
2nd Line Support Analyst - London/Hybrid - 6 Month Fixed Term Contract - Up to £48k