2nd Line Support Analyst

We are working with a leading client in the photography industry in search for a 2nd Line Technical Support Analyst to join their existing white-glove service team and provide support to a large internal user base for both hardware and software issues across Dell and Apple devices that has been escalated buy the 1st Line Support team. Key responsibilities Provide escalated technical support for Dell and Apple hardware issues in a Windows environment.Support 1st Line team in advising and teaching them to solve IT issues for their developmentConstant and clear communication with stakeholders to understand their requirements.Previous experience providing 2nd Line SupportExperience providing support for Apple and Dell hardwareExperience providing support in a Windows environmentProficient in speaking German is a bonusIf you are interested, please click through to applyCarbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.With insight across the whole of Lorien, we’ll keep you ahead of the curve on the talent market.
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