2nd Line Mobile Technician

About Us
The Sureserve Group employs over 3,200 people and delivers award-winning projects across the UK.
Across the UK, the communities in which we work face the same challenges and aspirations in combatting climate change, ensuring everything is done to improve energy efficiency and reduce CO2 emissions.
Working with partners, clients and their customers, we are improving our operations, and through our building safety and energy services our contribution to these communities will continue to drive progress towards a net-zero future.
We focus on quality of service and delivery, and on improving the lives of our clients and their customers by creating better environments in which to work, live and learn.
Purpose of the Role/Role Overview:
The Field Based 2nd Line Support Technician position will be a dynamic, self-motivated ICT Professional with the opportunity to perform a 360-degree role, having access to all functions relative to keep a user base live and efficient. The technician will be able to make the role their own, bringing fresh ideas and new tech to the forefront of the organisation.
Reporting to the Group Service Delivery Manager you will provide second line technical support to Sureserve Group ICT users, located across several sites and the varying companies under the umbrella. Candidates will be required to log and manage incoming calls through to resolution via an ITSM system....