2nd Line IT Support Technician

2nd Line IT Support Technician
Are you an established 2nd line engineer with aspirations to progress further?
Do you have strong M365 and Azure skills, with a passion to develop them?
Is a field-based, customer-focused role where your skills truly shine?
A growing IT services business supporting SMEs would like to speak with you!
The Role
The role available is hybrid split between
London
client sites as a Field Engineer (3 days) & home working on the service desk (2 days). This position is ideal for someone who isn't afraid to get their hands dirty and wants a varied, fast paced role. Due to the field nature of this position, a
Full UK Driving License
is required as there may be sites which aren't easily commutable by public transport.
The ideal individual
2+ years MSP, ISP or Consultancy experience, supporting multiple customers.
Confident working with Azure & M365 including Intune, AutoPilot, Entra ID & more.
Basic network troubleshooting
Experience with both cloud-based solutions and on-prem servers and storage to a basic level
Excellent communication and documentation skills
Comfortable working with MSP tools such as Halo/Ninja/Huntress
A valid UK driving license and a willing to travel.
Industry-recognised certs desirable, especially AZ/MS.
What's in it for you?
Medical, dental and vision insurance
A salary of up to £35,000
Access to company e-car for client-site visits
Casual work environment with scenic outdoor space when in-office
Regular team-building events