2nd Line IT Support in Edinburgh)

Join a well-established and well-known IT MSP as a 2nd Line IT Support Engineer working hybrid with our clients in Scotland. Youll be joining a super-friendly IT company at an exciting time! THE JOB: - Youll be providing proactive 1st and 2nd line support to resolve customer issues, including: - Using a ticketing solution and working to SLAs - Project support and system deployment - Setup new equipment (PCs, laptops, mobiles etc) - Install, test and monitor servers and firewalls - Assist with LAN/WAN, computer repair, software issues, networks, virus protection, Wi-Fi etc. KEY SKILLS + EXPERIENCE: - Proven experience in IT support - Experience in virtualisation, backup, MS Exchange, AD and O365, virtual environment, networks and storage - Experience on firewalls - Good communication skills and able to give advice to non-technical customers - Great problem-solving skills. SALARY + BENEFITS: - +pound;30,000 - +pound;34,000, dependent on experience - 20 days holiday + public holidays - Private Medical Insurance - Exposure to multiple clients and technology - A mobile phone allowance - Travel expenses - Employee referral bonus - Interest-free personal loan - Professional development and training This is an exciting opportunity to join a hugely successful company that always works with the latest technology and strives for excellence. Please apply today. All applicants must currently have the permanent right to work in the UK; visa applications will not be considered.
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