2nd Line IT Support Engineer

2nd Line IT Support Engineer - Coventry - £25K-£30K
A 2nd Line IT Support Engineer with good working knowledge of Windows server, Offfice 365, and general network troubleshooting is required to join a close-knit MSP to support their school-based clients. DBS checks will be undertaken before starting this role.
This is an autonomous, flexible role which varies of meeting day-to-day client needs in person, whilst being remotely supporting by the wider team from the head office. No two days are the same, visiting different sites mainly in Coventry and surrounding areas.
Key Skills Required:
Previous escalation support
Windows Server administration & troubleshooting
Office 365 Admin, Exchange
Active Directory
General networking troubleshooting - TCP/IP, DNS, DHCP
Mobile device support - iOS/Android
Full UK Drivers licence is essential
This is a customer-facing role working with a approachable, friendly and supportive management team. As a business, they are company-wide a team of 15 who encourage active learning and support their staff to develop towards their goals through on the job and online learning.
Roles and responsibilities:
Serve as the IT technical support contact for your designated locations
Offer a welcoming and helpful service to customers and clients
Address, advise, and assist clients with IT-related problems
Execute tasks and requests as instructed by your supervisor
Collaborate with current technicians to deepen your role understanding
Advance projects and support migrations at client locations
Conduct routine maintenance and checks, both in-person and remotely
Resolve issues remotely using the company's helpdesk system
Provide telephone support when needed
Visit other client sites as necessary
With this opportunity, you will achieve
Starting salary up to £30K DOE
30 days annual leave
Fuel expenses
Contributory pension scheme
Team days - trips away
Plus much more
Apply now to Gianluca @ circlerecruitment (dot) com to join our client's dynamic and friendly team.
Key skills: Windows Server, 1st line, 2nd line, IT Support, IT Helpdesk, Cloud, Azure, IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, Education, Coventry, Birmingham, Rugby, Leamington Spa
Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them.
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