2nd Line Desktop Engineer (Onsite)

Concept are collaborating to support a prominent IT Services business in their search for 2nd Line Desktop Engineers. The ideal candidates will possess a strong technical acumen coupled with a passion for delivering outstanding customer service. With a keen eye for detail and a proactive approach to problem-solving, you will thrive in a fast-paced environment where innovation and collaboration are valued.

Position: 2nd Line Desktop Engineer (On-site)

Location: Leeds

Salary: £35,000 base + benefits

Start Date: 1st April

As the 2^nd Line Desktop Support Engineer, you will be responsible for providing on-site technical assistance and support, related to computer systems, hardware, and software. This role involves responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions.

Your day to day responsibilities will include:

• Providing desktop support, including troubleshooting hardware, software, and network issues.
• Responding to support requests and incidents through ticketing systems, email, and phone calls.
• Setting up, configure, and maintaining PC's, laptop's, peripherals (e.g., printers, scanners), and mobile devices.
• Taking ownership of tickets allocated to them in the ticket queue and professionally manage them through to resolution or escalation.
• Installing, testing, and configuring new workstations, peripheral equipment, and software.
• Managing user accounts and access controls in Active Directory.
• Performing system and software updates, patches, and configuration changes.
• Reporting potential client facing risks
• Documenting internal procedures and maintain a knowledge base.
• Assisting with onboarding of new users, including hardware setup and software installations.
• Prioritising and managing multiple open cases and follow-ups.
• Working closely with other IT team members and departments to provide holistic support and solutions.
• Participating in IT projects as required.
• Prioritising and managing several open issues at one time.

Skills and Qualifications:

• Considerable experience in a customer facing, 2^nd Line Desktop Support role.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve technical issues proficiently.
• Experience with Windows and MacOS environments, Microsoft Office applications, and Active Directory.
• Knowledge of network security practices and anti-virus programs.
• Excellent problem-solving and communication skills.
• A customer-oriented attitude with a passion for delivering exceptional service.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are an advantage.
• Bachelor's degree in computer science, Information Technology, or related field is advantageous

Additional Requirements:

• Due to the nature of the role, DBS clearance will be required. It is requirement for this role to have been UK based for the last 5 years.
• Flexibility to work outside of traditional hours and provide on-call support as required
• Ability to lift and transport moderately heavy objects
• To be able to start on the 1^st April

For more information and to apply, click APPLY and a member of the team will be in touch