24x7 NOC Engineer

Based onsite at our Glasgow, Tannochside OfficeJob title:24x7 NOC EngineerJob Description: Help strengthen our Team as our 24*7 NOC Engineer onsite at our Glasgow, Tannochside office.
Working 2 set of day shifts, so 4 days on (7am to 7pm), 4 days off, then 4 days on again, 4 days off and then do 2 set of night shifts so 4 nights on (7pm to 7am), 4 nights off, 4 nights on again, 4 nights off. Then start with days again. Our Tannochside Network Operations Centre (NOC) is looking for an experienced IT/Network Engineer to supplement an existing support team. You will be a member of our 24/7 Shift Team, responsible for efficiently and effectively resolving networking incidents and problems, maintaining client satisfaction whilst complying with Capita Network Services policies, procedures, and best practices.You will be working alongside both Network Engineering and Service Delivery Teams to deliver best in class service across a critical client base. What You’ll Be Doing: Be the first point of escalation for customer generated calls. Log faults and service requests on our Remedy system, carry out initial diagnostics and look to resolve 95+% of all faults and requests.Work within strict SLA’s to provide our customers with a timely resolution.Ensure all support requests are up to date and in hand at the end of each shift, handing over any outstanding issues to shift staff.Ensure the customer is kept informed of the progress of the fault and the system is kept updated regularly.Configure and troubleshoot faults on our Switches, routers, Dslams and modems (Cisco and Adtran)Log and manage circuit faults (ADSL, SDSL, Ethernet, NGA, MPF, SMPF) on our third-party suppliers’ systems.Liaise with 3rd party engineers/SMCs on the phone to work towards fault resolution.Provide support and carry out remote configurations and link checks for our field engineers.Actively monitor the networks using our network monitoring system Solarwinds What we’re looking for: Demonstratable experience in providing excellent customer in an IT Helpdesk or NOC Environment.Ability to demonstrate experience in resolving IT/Networking issues and in timely escalation where issue is beyond your capabilities.Background in supporting enterprise networks ideally holding or working towards Cisco CCNA qualification or able to demonstrate equivalent experience.Experience dealing with 3rd Party Suppliers, escalating where appropriate, to ensure timely resolution of issues across a wide range to technologies and services.Proven knowledge if working in an ITIL service environment and adhering to strict SLA’s.Ability to deliver consistent performance in a high-pressure environment with excellent attention to detail.Excellent communication skillsAbility to obtain Enhanced CRB, BPSS and SC clearanceDesired
Experience/Skills:
General knowledge of Firewalls and Security AppliancesKnowledge of Cisco/Juniper Network DevicesRecent experience in a IT Helpdesk or Network related roleExperience of local government/public sector environmentsITIL Service ManagementAbout Capita Technology and Software Solutions (TSS)Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering innovation and digital transformation for Capita’s businesses and clients. We work collaboratively with Capita’s divisions to shape the right digital technology solutions to help clients work differently, engage differently, sell differently and to be resilient to whatever next comes their way. We create innovative technology and software solutions for Capita’s clients and businesses while ensuring secure, resilient and predictable service delivery. TSS brings together colleagues from across Capita into a single function to deliver world-class technology and software solutions for Capita’s businesses and clients.What’s in it for you?Opportunity to progress your career.Shift allowance23 days annual leave (rising to 27 days with time) with opportunity to buy more leave.The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.Company matched pension, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave and plenty more.You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that.What we hope you’ll do next:Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.To view our Covid-19 and process adjustments information, please visit the Capita Careers site.We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.Location:Glasgow,United KingdomTime Type:Full timeContract Type:Permanent
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.
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