2371 - Ward Clerk

Job summary
The hours for this post are 24 hours per week
The role of the department is to provide highquality care to the patients and service users for inpatients and outpatientson the Acute Medical Unit and Medical Same Day Emergency Care. The units takedirect admissions from G.P, Emergency Department and Clinic Referrals.
You will be required to work closely with allmembers of our Multi-Disciplinary Team to maintain service provision. Thesuccessful candidate must have excellent communication skills, appropriatelyprioritise their workload and be highly motivated.
The admin service for AMU/Medical SDEC covers07:00-19:30 7 days a week. The post holder will be required to work a minimumof 3x 12 hour shifts a week including weekends and bank holidays.
Main duties of the job
We are looking to recruit an enthusiasticindividual to join our AMU Admin team to carry out a full range of duties inorder to provide an effective and efficient service for the Acute Medical Unitand Medical Same Day Emergency Care.
Mainduties of the role
The post holder will be required to work in 3different roles covering AMU and Medical SDEC which will involve:
To provide an efficient and effective reception forpatients attending the departments, directing and helping visitors and patientswith enquires.
To act as first line of contact for all telephoneenquiries to the ward/unit, re-directing calls when necessary
To ensure patients are appropriately received,admitted, transferred, discharged and where necessary make outpatientappointments, using the Hospital Careflow (electronic patient record system)system
General administration duties such as filing,scanning, photocopying and tracking medical notes
To work closely with the multi-disciplinary wardteam to maintain recognised standards promoting efficient ward management
About us
Please note that the Trust reserves the right to close aposition early.
Barnsley Hospital NHS Foundation Trust is a high performingTrust achieving a Good rating in our most recent Care Quality Commission(CQC) assessment and achieving significant progress in the delivery of ourstrategic objectives. We are proud of the commitment of our staff to ensuring astrong and sustainable future for this organisation which is highly valued byour local communities.
There has never been a better time to join Barnsley Hospital. Itis moving at pace and a we can do this attitude is evident right through theorganisation, where staff are engaged for change and committed to being part ofthe journey to sustainability and growth.
Barnsley Hospital NHS Foundation Trust is committed to promotingequality of opportunity and fair treatment to all applicants regardless of race,nationality, ethnic origin, gender, marital status, mental or physicaldisability, religion or belief, sexual orientation, age or offending history.
The cost of the DBS (criminal records check) will be met by the successful candidate(s) through salarydeduction.
Certificatesof Sponsorship
We welcome applicationsfrom individuals who may require sponsorship under the skilled worker or health& care visa route.
**Please note funding fortravel and associated relocation costs may not be covered by the Trust**
Job description
Job responsibilities
Job Description for 2371
Please refer to the attached Job Descriptionand Person Specification for full details of the role and responsibilities.
SupportingDocuments
Please refer to the values-based recruitment guidance and associateddocumentation.
Job description
Job responsibilities
Job Description for 2371
Please refer to the attached Job Descriptionand Person Specification for full details of the role and responsibilities.
SupportingDocuments
Please refer to the values-based recruitment guidance and associateddocumentation.
Person Specification
Qualifications
Essential
Minimum of 3 Grade A-C GCSEs or relevant equivalent knowledge/experience.
Experience
Essential
Previous customer service experience.
Previous clerical/administrative experience.
Experience of direct telephone contact with patients/clients and staff.
Experience of working with staff at all levels.
Desirable
Previous NHS experience.
Previous ward clerk experience.
Knowledge and Awareness
Essential
Knowledge of windows-based computer packages.
Understanding of the need for confidentiality.
Awareness of Health and Safety requirement.
Knowledge of the Healthcare/organisation environment.
Desirable
Knowledge of Careflow system.
Trust Values
Essential
In around 100 words please describe what Equality & Diversity means to you and why they are important.
In around 100 words please describe how you would calm down a patient who approached you and were angry or upset about something that had happened on the ward, and what would you do to help them.
Person Specification
Qualifications
Essential
Minimum of 3 Grade A-C GCSEs or relevant equivalent knowledge/experience.
Experience
Essential
Previous customer service experience.
Previous clerical/administrative experience.
Experience of direct telephone contact with patients/clients and staff.
Experience of working with staff at all levels.
Desirable
Previous NHS experience.
Previous ward clerk experience.
Knowledge and Awareness
Essential
Knowledge of windows-based computer packages.
Understanding of the need for confidentiality.
Awareness of Health and Safety requirement.
Knowledge of the Healthcare/organisation environment.
Desirable
Knowledge of Careflow system.
Trust Values
Essential
In around 100 words please describe what Equality & Diversity means to you and why they are important.
In around 100 words please describe how you would calm down a patient who approached you and were angry or upset about something that had happened on the ward, and what would you do to help them.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Barnsley Hospital NHS Foundation Trust
Address
Pogmoor Road
Barnsley
South Yorkshire
S75 2EP
Employer's website