1st Line Support Engineer

Job Description
Are you a tech enthusiast with a knack for problem-solving and a passion for helping others? We are seeking a 1st Line Support Engineer to join our dynamic team. In this role, soft skills are paramount, as we value communication and collaboration as much as technical prowess.
Key Responsibilities:
Providing first-line support to users, resolving IT issues promptly and efficiently.
Writing detailed reports on incidents, solutions, and recommendations.
Embracing a methodical approach to problem-solving, catering to users of varying technical abilities.
Handling forgotten password scenarios with humor and professionalism.
Requirements:
Strong interpersonal skills and a good telephone manner are essential.
Experience with Microsoft Servers and desktop support.
Familiarity with Microsoft Azure is beneficial.
Basic networking knowledge is a plus.
A willingness to work in a structured environment and follow established procedures.
Ability to work effectively both independently and as part of a team.
Location:
Hemel Hempstead, with remote work on Fridays
Salary:
£25,000 per annum + £3,000 on-call allowance
Schedule:
Four days a week, shifts as follows:
Shift 1: 8:00 am - 4:00 pm
Shift 2: 10:00 am - 6:00 pm
Shift 3: 9:00 am - 5:30 pm
We welcome candidates who are eager to learn and grow in a supportive environment. If you thrive on providing excellent customer service and enjoy working with technology, apply now to join our team as a 1st Line Support Engineer.