1st Line Support Engineer (SC Cleared)

1st Line Support Engineer working with Telecoms Company for an initial 3-month contract, this will be paying up to £177.50 per day (inside IR35). The client offers Hybrid Working, 3 days per week in the Hatfield Office.To be eligible for this role candidates must hold Active SC Clearance.Main ResponsibilitiesProvide SME function for customer/internal and external.Manage complex customer interactions and issues with autonomy.Incident management responsibility.Highly professional customer service interactions.Create and maintain knowledge management.Close the loop with escalations and complaints.Complete up to 2nd line diagnostics including but not exclusive to router diagnostics.Provide SME function for customers and customer solutions.Perform technical diagnostics and resolve incidents at first point of contact where possible.Train members of the team on new products/services.Lead role on products/services, providing high level of technical expertise to customers both internal/external.Undertake personal training and development in line with departmental needs and in line with Personal Development Plan agreed with Line Manager.Required ExperienceExcellent communication skills.Excellent customer service experience.Capability to achieve Cisco accreditation.Proficient IT Literacy.Managing complex technical customer issues.Experience of service.Good Knowledge of IT technologiesExperience of service management IT tools.ITIL4 Foundation - PreferredISO27001 awarenessPlease apply should you meet the requirements.
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