1st Line Support Engineer - Burton on Trent

1st Line IT Engineer - Burton, Staffordshire
Service Desk / Helpdesk Support, Call Logging & Service Desk Ticketing Systems (Heat, Remedy, ServiceNow etc), Password Resets, Win 10/11, 0365, D365 Troubleshooting Active Directory, SCCM, Intune, S upporting end user devices (Desktop, Laptops, Printers, Tablets, Mobile Phones.
On site 5 x per week on Burton upon Trent, Staffordshire
£22,000pa to £25,000pa + Benefits - Permanent Role | Full Time
This Experis IT client are an award-winning company with offices in Staffordshire are seeking a 1st Line IT Service Support Engineer to deliver 1st class IT Service Desk Support Service to a UK wide clientele.
Key / Personally Attributes:
Excellent Communication skills
Polite & Courteous
Enthusiastic
High-Level of Service Ethic
Your Responsibilities will include:
Act as a first point of contact for all internal customers regarding IT issues and queries.
Logging all requests and incidents within the ITSM helpdesk system ensuring
Ensuring SLA's are met by responding to and resolving tickets in a timely manner.
Take ownership of tickets en...