1st Line Support Analyst

Are you proactive, achievement-focused and looking to develop your career in IT?Do you have a genuine interest in technology and a passion to help others?Sharp IT Services has an excellent new career opportunity based in Birmingham as a 1st Line Support Analyst.Key ResponsibilitiesAs a First Line Support Analyst, you will have the opportunity to deliver IT support to a range of Sharp IT Service’s clients, providing excellent customer service by resolving their queries in a professional manner. This includes:Owning, updating and progressing tickets to help smoothly resolve any issues.Being professional, positive and friendly when communicating with all colleagues and clients.Taking an active role in personal development to improve work experience.Escalating complex problems and making users aware of their impact.Skills and QualificationsA friendly, personable and proactive attitude.A basic knowledge of Microsoft Cloud technologies (365 and Azure).Excellent written and verbal communication skills to effectively communicate with both technical and non-technical audiences.Some understanding of virtualisation, networking and firewalls is desirable.Some understanding of antivirus software and backup issues is also desirable.23 days of holiday, rising to 26 days + bank holidaysPrivate healthcare and life insuranceDental and critical illness coverO2 discountsStudy supportDiscounted gym membershipDo you have what we’re looking for? Please apply with your latest CV and we’ll be in touch.
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