1st Line IT Support Technician

Job DescriptionWho are AzetsAzets are a leading firm of Accountants and Business Advisers operating across the UK, Ireland and the Nordics, we have over a wide network of employees and an abundance of inspiring opportunities to join one of our many offices!We are a top ten accountancy firm in the UK and are the number one largest SME practice.Day to day dutiesAct as a first response to calls on our landlineWork on first response tickets and escalates any complex tickets or any tickets that may exceed 20 minutes of resolution timeGather detailed information on the user’s ticket to assist colleagues if escalation is required or for future referenceWork with both internal and external users to collect information, diagnose, resolve, or escalate where it is requiredRecognise trends of tickets and notifying the relevant teams when necessaryEscalate major incidents quickly & effectively to 2nd line TechniciansEffectively and tactfully handle urgent/sensitive ticketsProvide administration of the email filtering solutionWhat are we looking for?Good knowledge of the Microsoft Office suiteUnderstanding of networking protocols, specifically TCP/IPAn understanding of troubleshooting Microsoft Windows operating systems, specifically Microsoft Windows 7 and 10Good knowledge Microsoft Exchange and Microsoft 365Understanding of file system permissionsGood knowledge of Active DirectoryTroubleshooting of printers, scanners and multifunction devicesAn enhanced understanding of Microsoft Endpoint Manager, Windows Defender and Microsoft IntuneWhat's in it for you?Our benefits include hybrid & flexible working, birthday leave, professional subscription and much more. You can find out more about how we reward our colleagues - Careers | Rewards And Benefits | Azets UKInterested in hearing more about Life at Azets?Azets is open to suggestions for flexible working arrangements that will not impact delivery in this role. Please talk to our Recruitment Team about what you think could work so that we can bear this in mind during your application process.