1st Line IT Support Engineer

IT Support Engineer (MSP)Role - IT Support EngineerLocation - WarringtonSalary - £25,000 - £30,000My client, an award-winning Managed Service Provider based in Warrington, is looking for an IT Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment whereby you will be highly appreciated.Key Duties And ResponsibilitiesLog, process and manage support tasks from all sources: calls, emails and tickets.Provide triage and advice to clients, following defined escalations paths, as appropriate.Resolve support cases and record all actions that lead to resolution at the time, in the case management system.Where senior colleagues delegate tasks to you, carry out, record and report them accordingly.Preparation of end user equipment primarily desktops, laptops, mobile devices and networking equipment.Technical SkillsMS Office 365 administrationActive Directory, Group Policy, Azure ADMDM Virtualisation Technologies - VMWare/ Hyper-VWindows Desktop Environments inc Windows 7 to 11VOIP Telephony Systems configuration and administration.2 Factor AuthenticationNetworking- DNS, DHCP, TCP/IP, VPNs, Cabling, Routers, FirewallsCompany BenefitsPaid for Training Plans and QualificationsCompany Sick PaySocial EventsGenerous Holiday AllowanceFantastic Pension PlanIf you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV!
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