1st Line IT Service Desk Analyst

1st Line IT Service Desk Analyst - Burton, StaffordshireService Desk / Helpdesk Support, Call Logging & Service Desk Ticketing Systems (Heat, Remedy, ServiceNow etc), Password Resets, Win 10/11, 0365, D365 Troubleshooting Active Directory, SCCM, Intune, Supporting end user devices (Desktop, Laptops, Printers, Tablets, Mobile Phones. On site 5 x per week on Burton upon Trent, Staffordshire£24,000pa + Benefits - Permanent Role | Full TimeThis Experis IT client are an award-winning company with offices in Staffordshire are seeking a 1st Line Service Support Analyst to deliver 1st class IT Service Desk Support Service to a UK wide clientele.Key / Personally Attributes:Excellent Communication skillsPolite & CourteousEnthusiasticHigh-Level of Service EthicYour Responsibilities will include:Act as a first point of contact for all internal customers regarding IT issues and queries.Logging all requests and incidents within the ITSM helpdesk system ensuringEnsuring SLA's are met by responding to and resolving tickets in a timely manner.Take ownership of tickets ensuring the customer and ticket is updated with the ticket resolved where possible or assigned to next resolving group in a timely mannerProvide a professional and high-quality customer support service adhering to service management principlesRemote and in person support using windows administration and mobile device management tools.Administration and support of solutions such as Active Directory, Office365, D365, Outlook and ExchangeTroubleshoot desktops, laptops, tablets, mobile phones and other end user peripherals for any hardware, software or network issuesCreate/disable/update user and system accounts; permissions, unlocks, password resets and group creation / assignment in accordance with security policies and proceduresInstallation and support of softwareCall Experis IT today on 0121 712 8715
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