1st Line IT Analyst

Job Description1st Line IT AnalystLocation: Onsite – London Package: Negotiable + BenefitsAs a First Line Support Analyst at Brown & Brown Europe, you will play a crucial role in providing exceptional 1st and 2nd line End User Compute (EUC) support to our internal customers (teammates). Your primary responsibility will be to ensure that our teammates receive timely assistance with technical issues while maintaining a high standard of customer service.The day to day:Providing 1st to 2nd line IT support to internal Teammates (Customers) primarily for our London HQ’s,however support of other sites remotely will also be undertaken.Support could be undertaken as Walk-Up, phone or email.Triage and resolution of ticketsCategorisation and escalation of tickets to 2nd/3rd line internal support teams, or 3rd party supportproviders.Supporting Hardware, OS and Line of Business application issues in a predominantly Microsoft EUCenvironment with some Apple Mac devices.Supporting the roll out of new hardware and software to TeammatesManaging user accounts and access via Microsoft Active DirectoryInstalling and configuring iPhonesAssisting with and troubleshooting meeting room technologies (Teams Room)Provide End User training where requiredAbout you:Previous IT Service Desk experienceExcellent customer service skills with the ability to liaise with people at all levels including businessexecs.A good understanding of Microsoft Active Directory and/or Azure Active Directory1st line experience of Microsoft Endpoint Manager (Intune) for deployment of devices (Windows & iOS)1st line experience of Microsoft Endpoint Manager (Intune) for the build and deployment of softwareExperience with Windows 10/11Experience with Microsoft’s 365 Suite of productsPrevious Experience supporting mobile phonesExperience with Microsoft teams RoomExperience with Apple Mac desirablePrevious experience with ServiceNow or Freshservice desirableThe rewards:A negotiable basic salary and all the normal benefits you’d expect (Holiday, company pension etc.)A collaborative, open and honest environment that is designed to deliver the best outcomes to our clients and staffA flexible working methodology to enable you to be where you need to be, if you don’t need to be in an office then don’t, if you want to be in an office your welcome to use one.An environment built around supporting and developing our staff with funding available for relevant professional qualifications.
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