1St/2Nd Line Support Engineer

1st/2nd Line EngineerSalary: Up to £30K DOE Location: ExeterMy client, an established IT solutions provider based in Exeter, are looking for a Service Desk Analyst to join their award-winning team. As a 1st/2nd Line Service Desk Engineer, you will play a critical role in providing technical support and assistance to end-users within the organisation. You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment.Key responsibilitiesEnsure IT issues raised via phone, email, ticketing software are all logged correctlyTo resolve issues adhering to SLA's, ensuring to update helpdesk systemInstall new hardware (printers, servers, work stations etc)Install software for end usersEnsure issues / tickets are resolved or escalated to completionSet up accounts, passwords (new and resets), permissionsMonitoring IT systems and infrastructureHelping the team with any internal or external projectsOccasional on-site visitsSkills:Microsoft Office 365Antivirus solutionsInternet ConnectivityActive Directory / Group PoliciesCloud support (Azure, AWS)Backup systems (Veeam, backup exec etc)Software and hardware installsNetworking Protocols - DNS, DHCP, TCP/IP WAN/LANIf you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV!Key words: IT Support Engineer, Service Desk Engineer, Helpdesk Engineer, Help Desk Engineer, 1st Line, First Line, 2nd Line, Second Line, IT Engineer, IT AnalystLocations: Devon, Torquay, Newton Abbot, Exeter, Tiverton, Hayle, Honiton, Plymouth, Taunton, Paignton, Minehead, Plymouth
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