1st / 2nd Line Support Analyst - Manchester West - £22-25k - Retail Services REF 791

The company:
A business and consumer services provider with a growing network across the UK covering sites in every major town and city. They are a forward thinking company who like to do things differently and offer a range of affordable services to meet all needs, hence they have a very strong and stable business model designed to meet the rigours of a changing economy.
Benefits and headlines of the role:
28 days per annum (including Bank Hols) rising by 1 day per year of service up to a maximum of 33 days
Pension - 3% Contributory
Flexi time - if needed.
Free Parking - lots of spots
Healthshield Cash Back Plan
Mobile and laptop
Time and a half for overtime – but often TOIL given instead
Hours of work - 9.00am to 5.30pm
Education Requirements - none
Experience Requirements - see below
Industry - Retail services
Job Location - Worsley, Manchester
Qualifications - ideally MCSE
Responsibilities - see below
Skills - see below
Work Hours - 37.5
Job details:
As part of their central operations you will form part of the technology support function offering support to a growing network of outlets across the UK as well as their core operations teams in Manchester. Responsibilities will be at 1st / 2nd Line level. Responsibilities will include:
Hardware set up /maintenance and trouble shooting (local and remote)
Setting up call lists and campaigns in Max Contact, involves working with CSV files (training could be given)
UAT testing of either new systems or updates and improvements to existing system
Running proactive reports to pick up protentional problems in systems
Day to Day support i.e PC running slow, or re-setting passwords (local and remote)
Trouble shooting day to day issues that arise
Raising tickets with external companies and updating where needed
Understanding of Telecoms and dialler systems would be helpful
Setting up/updating editing my inbound call plans.
Basic SQL knowledge
Basic Local networking knowledge (and is able to learn more)
Basic server network knowledge (and is able to learn more)
Microsoft Office and admin knowledge
Server understanding (build new TS user, RDP set up, maintenance, etc)
Basic understanding of VOIP / telecoms
Fault finding for IT issues (loss of printer connection, internet connection, etc.
Must be able to research the net for solutions and run it past the correct person
Project management e.g. new printer roll out, new store opening IT, install of new connectivity
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