1st/2nd Line IT Technician

The 1st/2nd Line IT Technician will provide technical support and maintenance for the Gloucestershire Constabulary's technology department. They will be responsible for troubleshooting, fixing hardware and software issues, and ensuring the overall maintenance of end user devices within the department.

Client Details

The organisation is Gloucestershire Constabulary, employing over 2,000 people. They are committed to providing high-quality services to the community, using technology to improve efficiency and effectiveness.

Description

1st/2nd Line IT Technician

Responsibilities:

• Providing face-to-face technical support for both hardware and software issues to the end users across various sites
• Managing the configuration and operation of client-based computer operating systems
• Responding to and resolving help desk requests
• Upgrading systems and processes as required for enhanced functionality and security issue resolution
• Administrating infrastructure, including firewalls, databases, malware protection software and other processes
• Installing and testing computer-related equipment

Profile

A successful 1st/2nd Line IT Technician should have:

• Proven experience in a similar role within the public sector or similar industries
• Good knowledge with SCCM, Intune, MS365, Windows 10 & 11
• Strong knowledge of systems and networking software, hardware, and networking protocols
• A working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Excellent problem-solving and multitasking skills
• Full clean UK driving license
• The field engineering experience is a plus

Job Offer

1st/2nd Line IT Technician

Benefits:

• An estimated salary range of �32,000 per annum, based on a part-time role
• Pro rata salary for a part-time role of 18.5 hours per week including all benefits
• Flexible working hours available
• A supportive, inclusive and friendly working environment
• Opportunities for professional growth and career progression within the public sector

We encourage all candidates who meet the above criteria and are interested in a rewarding career in the public sector to apply. This is a fantastic opportunity to join a dedicated team in the heart of Quedgeley.