(native Japanese) Customer Support Consultant (London)

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.Excited? Let’s see what it takes ????What you will do:Provide exceptional customer support via chats, and emailsBuild positive and long-lasting relationships with customersMeet team KPIsAlways be up-to-date with cutting-edge technologySecurely work with customers’ sensitive informationApply the latest and greatest customer happiness practicesMaintain working knowledge of our client’s products and servicesCommunicate with developers and other departments of various IT companiesWhat you need to succeed in this role:Native Japanese and English communication skillsAt least 6 months of experience in a customer support roleAnalytical and research skillsPositive and responsible attitudePersonal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)Will be a great plus:Experience with CRM systemsExperience in crypto/financeBenefits and Perks:Opportunity to work fully remotelyInclusive international environmentCompensation in USDGood bonuses for referring friendsPaid intensive training and probationWork-life balanceResponsive management interested in your growth and long-lasting cooperationGreenhouse conditions for self-developmentWho are we?SupportYourApp is a Support-as-a-Service international company that provides BPO services for IT companies around the globe. We work with clients from 30+ countries and speak 50+ languages.Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 7 hubs around the world.We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.*Due to legal restrictions and client requirements, candidates from sanctioned countries are ineligible for this position.
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