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Infrastructure Architect - Major Infrastructure Transformation
Unique opportunity for an Infrastructure Architect to join a large-scale, multinational company headquartered in the Sunderland Area. Work will be varied, proposing and architecting infrastructure solutions, underpinning a broad range of innovative business and technology transformations. A fantastic time to join a business undergoing significant change and modernisation, driving innovation and efficiencies with significant investment.
Exciting opportunity to work on flagship projects with best-in-class, latest technologies including cloud (AWS and Azure), SDWAN (Meraki) etc. An operationally complex business with a large number of sites, remote workforce and unique technology needs.
This is an employer of choice. A business which values employees and offers significant potential to enhance and grow your career. Many of the advantages that you might get working for a consultancy/3rd party, such as variety of work, commercial aspect etc, but with far greater work/life balance.
Provision of technical architectural support to large-scale programmes, particularly in organisations where the IT landscape is evolving and constantly rolling out new services.
* Experience of working on end-to-end projects; developing solutions which clearly address the business benefit, recommending solutions (with costing etc), low level technical design and documentation, supporting engineers in delivery etc.
* Experience working on data centre solutions as part of a complex infrastructure ecosystem.
* Experience in architecture of Azure and / or AWS cloud platforms would be beneficial, but not essential (although you must have an interest in working with these technologies)
* Experience with network design/implementations and associated security.
* Likely to have come from a " hands-on" engineering background with a can-do attitude (you will not be "hands-on", however you must be able to work closely with Engineers).
* Extensive experience of defining and developing future roadmaps according to industry trends and best practice.
* Proven ability to analyse complex components, identify decision points, draw conclusions and produce architecture roadmaps.
* Full project lifecycle experience, not just designing theretical architecture, but producing low level technical designs for technical solutions and managing delivery teams in implementing
* effectively both orally and inwriting with all members of the delivery team.
* Ideally experience with technical architecture framework, e.g. TOGAF, Zachman or a comparable methodology.
* Ideally certifications in Cloud, VMware and Microsoft technologies.
* Ability to self-manage, prioritising work and projects which might be moving at different paces, without a Project Manager.
* Ideally experience working for a company whose core business is IT infrastructure, such as an IT Managed Services Provider.
Position paying up to £65,000 + corporate benefits and perks.
Great work culture which promotes work/life balance (… standard working days).
Work from home during Covid-19. Then Sunderland area offices.
Head of Applications Management
Opportunity to join a highly successful multinational Transport & Logistics organisation as the Head of Applications, managing the Applications Management Tower of a centralised IT Shared Service function, which provides IT Services to group businesses internationally.
This is a large-scale, complex group organisation with many varying business operations and tens-of-thousands of employees spread globally. As such, the IT estate is varied, complex and constantly evolving. Your Applications Management department will provide technical operations and support, along with supporting projects across a varied portfolio of applications including ERP, CRM, bespoke industry operational systems, ecommerce, retail systems, standard back-office applications and more. Tech stack varies greatly, all the way from a few legacy Fortran to modern cloud native (AWS & Azure) systems.
You will manage various 3rd party's and a (growing) department of 15, split into specialist teams, taking responsibility for the management and delivery of the support function overall, supporting both BAU and projects whilst upholding customer experience in line with the business's values and expectations. Reporting directly to the IT Director, you will play a key role in shaping the strategy of the Applications Management function, supporting steady, significant technology and business change and continually improving Service Management and ways of working, including an immediate restructuring and focus on introducing more Agile ways of working.
- Manage application enhancements and upgrades to improve overall function whilst advising on security, licensing, backups and disaster recovery
- Ensure that regular tasks are completed by the team and in line with SLAs
- Ensure that all team objectives are clear and adhered to
- Ensure that the transition from projects to service is as smooth as possible, identifying issues and resolving where necessary
- Provide input for the design, code and test of moderately complex programs and scripts
- Take financial responsibility, management of the IT services and delivery of projects in in budget
- Assist in the resolution of high severity/high priority project and customer issues
- Provide forecast planning to ensure that the team is sufficiently resourced at all times to support both project and BAU tasks
- Create and implement a test rigour and methodology for each application service
- Collaborate in the review of specifications
- Identify areas of improvement within the support team
- Develop strong relationships with stakeholders and enhancement of the IT division across the business as a whole
- Identify and improve compliance with standard processes
Ideally, you will hold an ITIL Expert qualification and possess a good amount of exposure and experience in managing a team that delivers application support and project work. Further requirements include:
- Experience delivering application support and budget control
- Strong negotiation and problem solving/resolution skills
- Extensive knowledge across all aspects of IT teams (including infrastructure, software, cloud, mobile etc.)
- Prior experience working in a leadership role coupled with the ability to lead organisational change
- Ability to provide detailed reports and deliver meetings/presentations
- Exceptional communication and interpersonal skills with the ability to understand concerns, issues and agendas
This is an opportunity to have significant impact, shaping a modern, best-in-class Application Support function, supporting a continuous roadmap of major technology and business change. A long-standing company with an excellent work culture, promoting work-life-balance, evidenced by exceptional staff retention levels. A rare opening due to a retirement.
Offering up to £75,000 PA plus numerous corporate benefits.
Leicester, with flexible working.
IT Administrator - 6 Month FTC
Fantastic opportunity to join a large, household name business as an IT Administrator. This position would suit an organised individual with limited IT support or administration experience who is looking for a foot in the door to a career in IT. For the right person, excellent progression opportunities are available. You will work together with in inclusive service desk team of 16 individuals, primarily focussing on IT Asset Management, including procurement of end user computing hardware (e.g. laptops and peripherals).You'll have the opportunity to interact with staff at all levels across the group, as well as regular interactions with 3rd party suppliers, so excellent communication skills are a must.
What you'll do:
What you'll need:
A genuine opportunity to commence or progress your career in IT.
B2B Marketing Executive - IT Managed Services
A unique opportunity has arisen for an experience marketing professional to join a highly successful, expanding IT Service Provider, as the first dedicated Marketing Executive in the business. With the support of the Managing Director, you will play a key role in formalising and developing their marketing process and direction, which currently sells a portfolio of IT & Cloud related products and services to a range of customers (mostly within professional services).
This is a great opportunity to fuel your career, establishing marketing practices within a growing with the business.
Responsibilities will include;
Required skills and experience;
Central London offices. (remote working available)
Paying up to £30,000 + benefits
Technical IT Project Manager and Business Analyst
An IT project professional with Business Analysis and Project Management skills and capability is required to shape and deliver a number of technical IT projects for a sizeable, multi-site business in the transport & logistics industry.
This is a busy environment with a steady pipeline of IT projects, due to a variety of operational and business change drivers. You will support the business as an integral team member, supporting Business Analysis needs as required and managing delivery of a range of technical IT projects, of small-to-medium scale. You'll need to be a team player, with a can-do attitude. Capable of picking up and supporting a variety of disparate needs, prioritising and working collaboratively with a small, busy team. Facing challenges utilising your skills and expertise to support the business through a challenging period of change.
Example initial projects (for delivery) include;
All projects are in-flight, at varying stages. In addition to managing the delivery of these projects and others, you will take responsibility for supporting the new Head of IT in cataloguing the IT project portfolio, currently 35 identified (many of which are currently being treated as BAU, rather than projects); introducing controls, visibility etc. The initial task being to produce one-page high level Project Initiation Documents (PID's), which can be used in planning (length, demand of projects etc).
The initial task requiring BA/requirements gathering skills is in support of a business separation; gathering requirements relating to data retention across business functions, in preparation for separation.
It will be a busy position, however you will work closely and collaboratively with the Head of IT and wider team to prioritise and progress in a manageable way.
Required skills and experience:
6-month initial contract. Likely to extend.
Off-payroll working rules apply to this engagement (i.e. it is "inside of IR35).
Daily pay rate of up to £550p/d depending on experience
Note; this is the gross daily budget for resource, from which will be deducted employers liabilities (Employers NI, Apprenticeship levy). You will be paid the net amount, minus your employee liabilities which will be deducted and paid on your behalf (Employee NI, Income Tax etc).
Location; Working from home. Must be commutable to London (Amersham area) as site visits will occasionally be required.
Must be available to start by end of May at the latest (immediate start preferable)
Service Desk Analyst / Service Desk Engineer - £22,000 - £23,250
Fantastic opportunity to work with a large, household name business as a Service Desk Analyst. There is considerable scope for progression and career growth within this organisation. Working in a supportive and inclusive team of 10 individuals, you'll report to the Service Desk Team Leader and will be the first point of contact for IT users across the business.
You'll have the opportunity to interact with staff at all levels across the group (both face to face and over the phone) and will be working closely with IT Managers across the business as well as technical / 3rd line support teams, technical project managers and 3rd party suppliers.
A genuine opportunity to progress your career in IT support with opportunities to move into 3rd line support and infrastructure design work.
You will be part of a shift team with a shift rota covering the hours of 07:00 - 19:00 Monday to Friday and 09:00 - 17:00 Saturday and Sunday in support of this 24/7 business.
What you'll need:
While not a requirement for the role, it would also be beneficial if you have experience supporting ERP systems, for example SAP, Oracle or Workday.
Experience working in an ITIL framework, or ITIL Foundation certification will also be an advantage.
Inside Sales Executive - Telecommunications - Eastleigh
Our telecommunications client based in Eastleigh is seeking an ambitious Inside Sales Executive to join their team. Our client has exceptional growth plans in place for the coming years; it is an exciting time to join a rapidly expanding business that is well established in the communications industry. This is a new role, so our client is seeking a real 'go getter' with a genuine passion for growing within the business and keeping up to speed with new products and technology.
You will be an integral part of their sales team from day one taking responsibility for contacting, qualifying and managing sales leads. You will take ownership of your leads and ensure that the business has a strong pipeline of new business.
- Contact potential leads via various methods, predominately phone and email
- Identify, research and target potential new business opportunities
- Create targeting messaging to encourage engagement from prospect companies
- Qualify prospect customers and understand their needs/budget
- Ensure the clients CRM is kept up to date and that their sales process is adhered to
- Identify potential upselling opportunities
- Previous sales experience in a B2B environment, ideally within telecommunications/IT services industry
- Experience using CRM systems, ideally HubSpot
- Exceptional communication skills, both verbal and written
- Possess the ability to multi-task in a fast paced environment
- Be a quick learner; able to understand new products quickly and how best to match them to customers needs
- Experienced in building strong pipelines and gaining prospect customer insight
Competitive salary of up to £30,000 PA plus commission and numerous company benefits.
Service Integration Manager / IT Service Manager / Supplier Manager
Exciting opportunity within the Service Management function at a large-scale multinational group organisation; a newly-created role focussing on operational activities, in support of a growing and evolving centralised shared IT service model.
As the Service and Integration Manager you will work closely with both internal teams within the Service Management / Service Desk functions and, in particular, with third-party suppliers in relation to the provision of a suite of business-critical applications, where you will be responsible for day-to-day management, operation and service improvement in relation to those suppliers. You'll lead regular operational reviews, ensuring adherence to agreed SLA's and act as an escalation point for major incidents.
This is a fast-paced, busy environment with significant ongoing business and technology transformation programmes running across the group. With a large number of both internal and external stakeholders, the position will be highly varied and interesting, suiting an organised individual with excellent communication skills.
You'll be working collaboratively with your peers across Project Management, Business Relationship and BAU teams (for example; Infrastructure Operations and Applications Service Management), helping provide appropriate governance to support the introduction of new services.
Key responsibilities will include:
Required skills and experience:
It's a great time to get involved with an ambitious, prosperous organisation with a great company culture. Excellent career progression opportunity as the function expands to service the wider group organisation.
Sunderland based, offering a salary of £40,000 - £45,000 DoE.
Benefits: exceptional benefits
Business Change Project Manager
Great opportunity for an experienced Project Manager, with demonstrable experience of delivering cross functional business change, including complex operational and IT components, to support the significant transformation of a FTSE 250 equivalent organisation. This private, social enterprise has sites and people spread widely across the south, making a real positive impact on the lives of tens-of-thousands. With significant investment they are embarking on a journey of significant business and technology transformation, moving to an ambitious, industry leading Target Operating Model.
As a Business Change Project Manager you will enjoy delivering a wide variety of impactful projects, spanning the full breadth of business functions and operations, supporting the wider business TOM transformation. One project may be very different to the next and you will typically manage one-to-two sizeable projects concurrently. All will involve major change to people, processes and technology. Initial example projects include the delivery of a new platform for compliance management (with singular data-view) and a significant procurement exercise, awarding and mobilising a significant maintenance service contract. The portfolio of projects that you will pick up moving forward spans all business functions, including customer, operations and all back-office functions. From a technology perspective, the business is going "cloud first" - adopting and implementing a wide range of leading, scalable digital solutions, modernising capabilities across digital, data, core IT and ultimately driving business innovation, efficiency and customer services.
This is a fantastic opportunity to work on a variety of interesting projects. Reporting to the Head of Business Change you'll be required to self-manage, working collaboratively with PM peers and stakeholders across the business, in a busy environment delivering change at pace.
For this hire we're looking for a senior, experienced Project Manager with experience of not only delivering IT change, but also managing business change intricacies of initiatives with significant impact on people, process and culture. Essential experience;
Flexible (home) working for the foreseeable, then Basingstoke based post-Covid (with flexibility)Paying up to £62k per annum (potentially some flex) + very good benefits, including 33 days holiday, private medical, an exceptional pension and more. A fantastic, mature working environment. A great team of people, vibrant company culture where people are valued and enjoy working. A chance to do good in an organisation with significant positive social impact.
Telesales Executive - No experience needed.
Paying up to 20k + OTE
An IT & Telecommunications provider are looking for confident and professional individuals to join their structured development programme which offers comprehensive product training over the initial 9-12 months, creating numerous routes for progression within the business including; Account Management, Field Sales, Customer Service or Service Delivery.
You will be situated within the New Business Telesales team and will be provided with the support needed to allow you to create qualified meeting opportunities with potential customers, through cold calling and relationship building.
The role consists of outbound calls and would suit a driven and motivated individual who has an absolute passion for hitting achievable targets and earning commission.
You will have your own designated geographic area and you will be targeted to do 2½ hours of outbound cold calling per day.
In return, you will receive a Good Basic Salary plus excellent, uncapped commission and bonuses.
Skills & Experience
Please be aware there will be an assessment day which will take place on the 27th of May.
Telemarketing Manager / Telesales Manager - IT & Connectivity
Exciting opportunity for an experienced sales manager to join a market-leading and rapidly expanding IT & Connectivity Service Provider based in the heart of London.
This company provide both IT and telecoms support to an impressive list of clients across the UK of various different sizes and industries. They have ambitious growth plans for the coming years and they are seeking an ambitious and driven individual with excellent ability to lead, motivate and build a high performing sales team!
You will manage a team of telemarketing executives utilising various different methods to manage team sales performance and administration processes. This role will really allow you to shape it as your own and put your own stamp on things, with genuine career progression on offer for the right candidate.
Paying up to £35,000 PA basic plus achievable 15% OTE
Office Location is Central London
Agile Project Manager/ Delivery Manager - Web and Mobile Digital Consultancy - Mix of remote and office work
Opportunity for an experienced Agile Project Manager/Delivery Manager to join a boutique, high calibre digital consultancy. This is an Employer of Choice, a Microsoft Gold Partner and Cloud Expert consultancy with a strong history and steady pipeline of major Cloud Mobile, Web and iOT digital projects for well-known enterprise organisations.
As the Agile Project Manager/ Delivery Manager you will be involved in the entire project life-cycle often across multiple projects concurrently, supporting the delivery of a wide range of cloud based digital products utilising the bleeding edge of cloud-native technologies. This is a unique opportunity to be a part of a small, vibrant team, building inspiring digital products, whilst maintaining work/life balance and a passion for your work.
You will be involved right through the SDLC from initial client conversations through to delivery of the product. Requirements analysis, discovery, inception, backlog generation, project initiation, implementation, go live support and monitoring. Work will be varied and interesting, involving client consulting, resource and capacity planning, leadership and upskilling of the team.
What do you get out of it?
As well as getting to work with a Microsoft partner with leading edge tech you will be supported in enhancing your skills and experience, the latest training is provided to make sure you are on top of the latest tech.
You will work as part of a fun, collaborative team who are passionate about what they do for their customers. A company who really value their employees and have a benefits package to reflect this:
If you are interested in this role please apply and I look forward to working on your application together.
Agile Project Manager/ Delivery Manager - Web and Mobile Digital Consultancy - Mix of remote and office work Opportunity for an experienced Agile Project Manager/Delivery Manager to join a boutique, high calibre digital consultancy. This is an Employer of Choice, a Microsoft Gold Partner and Cloud Expert consultancy with a strong history and steady pipeline of major Cloud Mobile, Web and iOT digital projects for well-known enterprise organisations. As the Agile Project Manager/ Delivery Manager you will be involved in the entire project life-cycle often across multiple projects concurrently, supporting the delivery of a wide range of cloud based digital products utilising the bleeding edge of cloud-native technologies. This is a unique opportunity to be a part of a small, vibrant team, building inspiring digital products, whilst maintaining work/life balance and a passion for your work. You will be involved right through the SDLC from initial client conversations through to delivery of the product. Requirements analysis, discovery, inception, backlog generation, project initiation, implementation, go live support and monitoring. Work will be varied and interesting, involving client consulting, resource and capacity planning, leadership and upskilling of the team. Required skills and experience;
What do you get out of it? As well as getting to work with a Microsoft partner with leading edge tech you will be supported in enhancing your skills and experience, the latest training is provided to make sure you are on top of the latest tech. You will work as part of a fun, collaborative team who are passionate about what they do for their customers. A company who really value their employees and have a benefits package to reflect this:
If you are interested in this role please apply and I look forward to working on your application together. TBC
Business Intelligence Team Lead
Opportunity for a Data and Business intelligence specialist to join a large-scale multinational group organisation, as Business Intelligence Service Team Lead. Managing a team of 10+ Data and Business Intelligence support specialists you will take responsibility for delivering valued, customer focused BI services, supporting data and business intelligence needs for a wide variety of business functions across all international group businesses.
You will be joining at a critical time in the groups wide reaching Business Intelligence Transformation Programme, supporting both a variety of legacy data platforms and BI solutions and the transition into service of new cloud-based data and business intelligence platforms and services; built on AWS (using Lambda, Spark, Glue, Redshift, Athena and QuickSight etc).
The purpose of this Data and Business Intelligence Service function is to support data and business intelligence platforms and solutions, as a centralised service function for the group. It is a specialist BI support function, comprised of 2nd and 3rd line technical analysts, who you will lead in providing a comprehensive data and business intelligence service including technical troubleshooting, bug-fixing, general platform ops, security and compliance, product enhancements etc.
You will manage strategically, fostering a customer service culture and shaping the function into an efficient, modern BI service operation. You will work closely with the programme team in transitioning new solutions into service, with a significant pipeline of projects ahead. Mid-to-long-term, as the programme is delivered and winds down, it is expected that the Data and BI service function will evolve into a broader "centre of excellence", taking on future solutioning, in addition to support and operations. Great time to join, growing a function into a sizeable BI Department in an organisation/industry where data is of significant value.
To be considered for this position you will require the following skills and experience;
For an experienced Business Intelligence guru with the required data engineering skills, this is a unique opportunity to play a significant role in growing a BI function, as they insource heavily and adopt new cloud solutions. Work will be varied and the function will grow and evolve significantly in the short-to-mid-term. You will be instrumental in building in-house capability to meet both the current needs and longer-term initiatives across the entire group cloud-based ecosystem. Exceptional career progression opportunity.
Based in the Leicestershire area.
Paying up to £65k salary (potentially flexible) + corporate benefits
Agile Project Manager/ Delivery Manager - MS Gold Partner and Cloud Expert - Mix of remote and office work Opportunity for an experienced Agile Project Manager/Delivery Manager to join a boutique, high calibre digital consultancy. This is an Employer of Choice, a Microsoft Gold Partner and Cloud Expert consultancy with a strong history and steady pipeline of major Cloud Mobile, Web and iOT digital projects for well-known enterprise organisations. As the Agile Project Manager/ Delivery Manager you will be involved in the entire project life-cycle often across multiple projects concurrently, supporting the delivery of a wide range of cloud based digital products utilising the bleeding edge of cloud-native technologies. This is a unique opportunity to be a part of a small, vibrant team, building inspiring digital products, whilst maintaining work/life balance and a passion for your work. You will be involved right through the SDLC from initial client conversations through to delivery of the product. Requirements analysis, discovery, inception, backlog generation, project initiation, implementation, go live support and monitoring. Work will be varied and interesting, involving client consulting, resource and capacity planning, leadership and upskilling of the team. Required skills and experience;
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