Tenant Liaison Officer

Job Title: Temporary Tenant Liaison Officer
Location: Glasgow Harbour
Contract Type: Temporary
Duration: 3 months
Start Date: Immediate start available
Working Hours: Full-time, Monday to Friday - 07:30am - 4:30pm

About the Role

We are seeking a Tenant Liaison Officer on a temporary basis to support the construction team at a housing development in Glasgow. The successful candidate will be the key point of contact between the site team and residents, helping to ensure effective communication, minimise disruption and maintain positive relationships throughout the works.

Key Responsibilities

Act as the main liaison between tenants/residents and the site team.

Provide clear, timely updates about upcoming works, timelines and any access requirements.

Arrange and attend tenant meetings (individual and group) to explain the scope of works and address any concerns.

Respond promptly and empathetically to tenant queries, feedback or complaints.

Maintain accurate records of all communication and engagement with residents.

Distribute written communications (letters, notices, leaflets) outlining key information and schedules.

Offer additional support to vulnerable tenants and ensure their needs are considered.

Liaise closely with site managers, subcontractors and housing representatives to coordinate access and minimise inconvenience.

Assist in tracking resident satisfaction and follow up on any post-completi...