Tenancy Coach

Salary : up to £26,000
Job Type:
Full Time, Permanent
Location:
Head Office - West Didsbury
Benefits:
Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.
Reporting to Tenancy Support Manager, the Tenancy Coach is responsible for providing guidance and assistance to customers who are most at risk of their tenancy failing, focussing on the customers strengths and encouraging them to build on these by identifying the skills and tools they need to successfully manage their tenancy and live independently now and in the future. This will be achieved through the provision of 1-1 sessions, telephone advice and guidance, creating a Wellbeing plan to identify the steps to be taken to achieve the stated outcomes and signposting to other agencies where more specialist support is required.
What youll be doing
Use a strengths based approach, building on the attributes of our customers, to help them to develop the skills required to sustain their tenancy and assist in resolving complex benefit issues.
Conduct initial assessments to understand customer needs and opportunities and use coaching techniques to understand the root cause of the issue requiring support.
In collaboration with the customer, assist them to develop a wellbeing plan which sets...