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Technical Support Specialist
Technical Support Specialist
Technical Support Specialist
Posted 2 days ago
- Reading, Berkshire
- Any
- External
Job Description Technical Support Analyst
A leading software corporation is hiring a Technical Support Analyst to join a team of first-line support professionals who will work closely with the second-line and DeVops / Engineering teams to provide software investigation and incident resolution.
To be successful, you must have experience in ITIL, Windows troubleshooting, basic networking (LAN/WAN,IPS, Internet, and basic IT Security (Firewalls, Anti-Virus, etc). Our client is offering a salary up to £28,000 + hybrid working + excellent benefits to join an established team with career progression opportunities.
Responsible for day-to-day 1st line application support.
Responsible for monitoring of a ticket queue to ensure the resolution of incidents and service requests within SLA.
Support for all project releases and code fixes following ITIL change and release principles.
Working alongside Problem management function, identifying and mitigating trends.
Documenting processes and producing user guides or other artefacts that support the change management function.
Maintaining and enhancing practical and operational relationships with third party suppliers.
Working with the testing team and business to scope and schedule testing activities
Core skill set:
A leading software corporation is hiring a Technical Support Analyst to join a team of first-line support professionals who will work closely with the second-line and DeVops / Engineering teams to provide software investigation and incident resolution.
To be successful, you must have experience in ITIL, Windows troubleshooting, basic networking (LAN/WAN,IPS, Internet, and basic IT Security (Firewalls, Anti-Virus, etc). Our client is offering a salary up to £28,000 + hybrid working + excellent benefits to join an established team with career progression opportunities.
Responsible for day-to-day 1st line application support.
Responsible for monitoring of a ticket queue to ensure the resolution of incidents and service requests within SLA.
Support for all project releases and code fixes following ITIL change and release principles.
Working alongside Problem management function, identifying and mitigating trends.
Documenting processes and producing user guides or other artefacts that support the change management function.
Maintaining and enhancing practical and operational relationships with third party suppliers.
Working with the testing team and business to scope and schedule testing activities
Core skill set: