Technical Support Engineer

Technical Support Engineer - Coventry

Are you an enthusiastic and motivated individual with a flair for technology and a passion for providing exceptional service? An esteemed engineering company in Coventry is seeking a dedicated Technical Support Engineer to join their Customer Support Department. This role offers the chance to make a significant impact by providing advanced technical support to high street customers, ensuring their technical issues are resolved efficiently and effectively.

Benefits:
- Professional Growth: Engage in continuous learning and development opportunities to enhance your technical skills and career progression.
- Dynamic Work Environment: Join a collaborative and innovative team that values your input and expertise.
- Flexibility: Enjoy the balance of an office-based position with occasional out-of-hours work from home, providing a blend of structure and flexibility.
- Impactful Role: Play a crucial role in ensuring customer satisfaction by resolving complex technical issues and contributing to the improvement of products and services.

Key Responsibilities:
- Deliver technical support to end-users via phone, email, and remote assistance, ensuring a high level of customer service.
- Handle escalated calls from tier 1/first line support members, providing advanced troubleshooting and resolution.
- Escalate unresolved issues to management or the technical team as necessary.
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