Technical Support Engineer

Are you an experienced Technical Support Engineer looking for an exciting opportunity in Cannock? Our client, a leading player in their industry, is seeking a dedicated professional to provide both technical and commercial support to internal and external customers. This role involves guiding product specifications, solving technical issues, and creating CAD drawings, all while ensuring high-quality standards and customer satisfaction.
Annual salary of £37,000 - £40,000
Opportunity to work for a stable and growing business
Additional holiday (33 days), pension scheme, free car parking, 37 hour week (Monday - Friday).
Please note this is not an IT based position.
The Role:
The Technical Support Engineer will play a vital role in the company.
Prepare tool drawings using CAD software for CNC cutting and press knives
Interpret and create technical drawings with precision
Provide site support to contractors and customers as needed
Investigate and report customer complaints, agreeing on corrective actions
Assist the Technical Manager with daily operations and complex technical enquiries
Lead research and development projects, including testing and product trials
Support the Technical Department...