Technical Support Engineer (US Hours)

Job Description Product Support Engineer - **MUST BE BASED IN NORTHERN IRELAND**
MCS Group is delighted to be exclusively partnering up with a fantastic, new Cyber Security focused organisation on their search for a Product Support Engineer to join their growing team here in Belfast. This multi-national SAAS house champions career progression and growth, as well as a very trusting and flexible working environment.

What You'll Do

Troubleshoot technical issues across Linux, AWS, databases, and containers

Support users through tickets, live chat, and screen shares

Create documentation and contribute to the knowledge base

Collaborate with engineering and product teams on escalations

Work US business hours, 2pm-10pm

What You'll Bring

Strong problem-solving skills and technical curiosity

Experience with cloud infrastructure, networking, and debugging

Excellent communication and customer service mindset

Bonus: familiarity with SAML, REST APIs, SQL, JIRA, or Salesforce

What's in It for You

Fully remote - NI Based

Supportive team environment that values autonomy and initiative.

Opportunities to grow within a high-performing, purpose-driven team....