Technical Support Analyst

Technical Support Analyst
Competitive + Bonus + Benefits
Manchester, UK
Permanent full time
Be the person our customers can count onespecially when it matters most.
Were hiring an experienced Technical Support Analyst at IRIS Software Group to take the lead during our late shift, supporting schools across North America. This isnt just a role about closing tickets. Its about owning thembringing technical insight, independence, and a calm, solutions-first mindset to every interaction.
Youll be working from 4pm to midnight, Monday to Friday, covering critical support hours when customers still need help, but the rest of the team may have clocked off. Thats why were looking for someone confident, capable, and self-drivensomeone who knows how to handle responsibility and thrives when trusted to deliver.
If youre someone with second-line support experience, strong technical skills, and a natural sense of ownership, this role gives you the space to shine. Leadership experience? Even betterthis could open the door to further growth in our international support team.

What Will YouBe Doing?
Youll be the driving force behind our late-shift support, keeping things running smoothly and solving problems that others couldnt. Youll:
Take ownership of technical support tickets, resolv...