Technical Support Administrator
Posted 2 days ago
- Crosby, Cumbria
- Any
- External
- Expires In 3 months
Job Title: Technical Support Administrator – Temporary 12 months
Overall Purpose of Job
To be responsible for the initial progress of ICT support requests including categorisation and allocation via our Helpdesk system whilst being an advocate in the use of self-service options for customers using the ICT service. To also manage and administer asset and contract Management systems and all relevant administration tasks that support our ICT operations.
We offer all our employees a great package of benefits, including:
Competitive salary £26,069.18 which is bench marked against other employers
Enrolment on our Aviva pension scheme (9.5% employer contribution)
30 days holiday (plus extra days off for Bank Holidays/Birthdays)
Health care scheme
Flexible/agile working, plus the option to work from home if your role allows
Enhanced maternity/paternity pay
Continual professional development including management development.
A dedicated health and wellbeing programme (access to a variety of support and free benefits)
Time out of work to carry out volunteer opportunities
Main Responsibilities
To monitor and maintain the Helpdesk System, logging, assigning, and closing calls as appropriate
To provide support and insight as the frontline service to all technicians aiding them to have as much information regarding the requests for support. This is done via in depth triage to gain clarity on f...
Overall Purpose of Job
To be responsible for the initial progress of ICT support requests including categorisation and allocation via our Helpdesk system whilst being an advocate in the use of self-service options for customers using the ICT service. To also manage and administer asset and contract Management systems and all relevant administration tasks that support our ICT operations.
We offer all our employees a great package of benefits, including:
Competitive salary £26,069.18 which is bench marked against other employers
Enrolment on our Aviva pension scheme (9.5% employer contribution)
30 days holiday (plus extra days off for Bank Holidays/Birthdays)
Health care scheme
Flexible/agile working, plus the option to work from home if your role allows
Enhanced maternity/paternity pay
Continual professional development including management development.
A dedicated health and wellbeing programme (access to a variety of support and free benefits)
Time out of work to carry out volunteer opportunities
Main Responsibilities
To monitor and maintain the Helpdesk System, logging, assigning, and closing calls as appropriate
To provide support and insight as the frontline service to all technicians aiding them to have as much information regarding the requests for support. This is done via in depth triage to gain clarity on f...