Technical Product Product Administrator

Technical Product Support Administrator

Maesteg

£28k - £30k depending on experience

Are you a customer-focused professional who wants to develop experience within a technical environment? Do you have experience of providing product advice to customers?

We are looking for a Technical Services Advisor to join our clients Technical Support team.

In this role, you'll be the first point of contact for technical enquiries, ensuring they are handled efficiently and professionally. You'll also assign caseloads to technical engineers, respond to queries via phone and email, and maintain accurate records within the CRM system.

The Role

• Manage and assign technical enquiries to the engineering team
• Provide technical support via phone and email
• Coordinate bespoke product costings, ensuring alignment with technical guidance
• Build strong relationships with customers and internal teams
• Assist in reviewing technical involvement on projects and compiling reports

The Person

• Experience in construction, manufacturing, or technical advisory roles (desirable)
• Customer service experience,
• Strong administrative skills with excellent attention to detail
• Exceptional communication and problem-solving abilities
• Ability to work proactively and manage multiple tasks efficiently
• Willingness to develop further qualifications related to the role

In return

This is a great opportunity to work in a growing, specialised field with career development opportunities, including further training and qualifications and you will be working within a supportive team environment with a customer-focused culture