Technical Customer Support Agent

Our client, a well-established and leading accountancy software company, is looking for a Technical Customer Support Agent to join their growing team.
In this Technical Customer Support Agent roleyou’ll deliver outstanding customer support for their specialist accountancy software, helping clients resolve queries and delivering outstanding solutions.
This is an exciting time to join their team and to learn the capabilities of their software where you will manage the flow of incoming support requests and provide an excellent customer experience.
Key Responsibilities for this Technical Customer Support Agent role :
Manage inbound support tickets via phone and email, offering both technical and non-technical assistance
Gather relevant information to identify root causes and provide effective solutions
Liaising with internal stakeholders and implementation consultants for swift ticket resolutions
Escalate issues and risks when required
Maintain strong relationships with customers, suppliers, and third-party partners
Continuously develop your understanding of the software and wider business processes
What They’re Looking For:
Solid IT/software experience, essential
Strong financial/accounting knowledge, essential
Proficient with MS Office, particularly Excel
Exce...