Site Reliability Engineer

At Arbor, we’re on a mission to transform the way schools work for the better.You’ve probably seen the headlines. Heavy workloads, constant change, admin pressure on teachers and staff at every level… sometimes it feels like this is just part and parcel of school life today. But it doesn’t have to be this way.We passionately believe that there’s a better way to work. And it starts by giving everyone the right tools and technology for the job.We’re building a platform and products we believe in - as well as a strong, diverse team of experienced specialists, ex-teachers and Edtech engineers passionate about making a difference to the sector.Ultimately, we’re here to help make our schools and trusts stress a little less, and focus on what matters most - improving the lives of teachers and outcomes of students everywhere.About the roleWe are looking for an enthusiastic and proactive Site Reliability Engineer to join our SRE team and help us ensure we provide world-class resilience and performance across the platform. The remit and focus of the role is to advise on all aspects of site reliability including availability, scalability, observability and capacity planning. It’s a broad and exciting role, so we’re looking for someone up for a challenge - if you’re an energetic and a collaborative Site Reliability Engineer, this is the role for you.Core responsibilitiesProactively monitor and analyse platform performance.Collaborate with engineering teams to address performance bottlenecks and ensure scalability.Assist engineering teams with implementing and reviewing SLOsContinually improve observability through monitoring and alerting, and dashboards, using tools such as DataDog or Prometheus for example.Work with other teams to ensure it is effective and provides full coverage.Ensure the service is highly available and resilientChampion best practices in design for high availabilityDevise runbooks and run game sessions to test our DR plan, H/A and backupsConduct assessments of capacity and plan for scaling to meet current and future business needs.Work closely with the Head of Platform Engineering and Head of SRE to strategize and implement scalable solutions.Work closely with the Platform team, feature teams and, 2nd line support and other stakeholders to ensure a good level of service is provided for our customers and embed SRE practices.Key player in the response and troubleshooting of incidents, ensuring rapid resolution and minimising downtime.Participate in blameless postmortems to identify root cause and corrective actionsDevelop and maintain playbooks and documentationAbout youExperience in performance monitoring and analysisCapacity planning experienceScripting and automation skills, with experience in relevant technologies.Experience with Infrastructure as Code, in particular, TerraformUnderstanding of relational database technologies and their cloud versions (e.g. AWS Aurora)Experience with messaging and distributed asynchronous workloadsExperience with nginx or similar technologiesFamiliarity with SRE processes.Aware of DevOps principles like the 3 ways and 5 ideals.Bonus SkillsExperience with other database technologies and cloud platforms.Past experience with enterprise solutions running at scaleFamiliarity with kanban and agile development processesExperience with containerisation, for example DockerFamiliarity with software best practices such as Refactoring, Clean Code, Domain-Driven Design and Test-Driven Development.What we offerThe chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more!32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & ChristmasEnhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life!Access to services such as Calm, Bippit (financial wellbeing coaching) and Health Assured (Employee assistance programme)All of our roles champion flexible working and we are happy to discuss what this means to you!Social committees that plan team, office and company wide events to bring people together and celebrate successVolunteer with a charity of your choice for a day each yearDog friendly offices!Phone screen1st stage2nd stageWe are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at ##### .Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice.Arbor Education is an equal opportunities organisationOur goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds.Refer a friend: Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: ##### Please note: We are unable to provide visa sponsorship at this time. At Arbor we're passionate about learning, and to support this we have a dedicated training budget for all teams. Mental health and wellness
Dedicated Mental Health First Aiders and Wellbeing Champions with ongoing support and learning around mental health.
We're all about making an impact! So everyone who joins us gets 1 day a year to volunteer for a charity or cause of their choice. Regular team socials
We have regular team socials where we spend dedicated time together. This year we've had BBQs, been to theatre shows, gone white water rafting, and more! Half-day summer Fridays
Plus, we shut the office for a day at Easter and over Christmas so you get some extra time off then too!
Choice of comprehensive 24/7 support services with UK and Ireland's most trusted health and wellbeing network.
Depending on your role we can also offer you flexible working - just mention it in your interview and we'll let you know what your options are Dog-friendly offices
Our offices are dog friendly, so if you'd like to bring your canine companion in for the day, that's no problem!
The Good Recruitment Charter defines good recruitment practice through key principles that we aspire to. Workplace and CultureWe’re a diverse and experienced team of ex-teachers, edtech engineers and education specialists passionate about making a difference to the sector.Ultimately, we’re here to help make our schools and trusts stress a little less, and focus on what matters most - improving the lives of teachers and outcomes of students everywhere!About Arbor EducationAt Arbor, we’re on a mission to transform the way schools work for the better.You’ve probably seen the headlines. Heavy workloads, constant change, admin pressure on teachers and staff at every level… sometimes it feels like this is just part and parcel of school life today. But it doesn’t have to be this way.We passionately believe that there’s a better way to work. And it starts by giving everyone the right tools and technology for the job.We’re building a platform and products we believe in - as well as a strong, diverse team of experienced specialists, ex-teachers and Edtech engineers passionate about making a difference to the sector.Ultimately, we’re here to help make our schools and trusts stress a little less, and focus on what matters most - improving the lives of teachers and outcomes of students everywhere.
Founded in 2011
Co-workers More than 100
Engineering
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Remote
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Fully Remote
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