Service Transition Analyst

Service Transition Analyst
Manchester/Remote
£29-£42K + Great Benefits
A Service Assurance/Transition Analyst is required for our public sector client to work in the IT Operations team. The successful candidate will be responsible for supporting the Change & Transition Manager to ensure that new and changed services are consistently designed and transition in line with the organisation's IT Strategy, and that they meet current and future customer requirements. The role holder will assist in the co-ordination of all Service Design and Transition activities working closely with the Change & Transition Manager and the IT Operations teams and other project teams to help capture the production Service Design and Service Transition requirements. The successful candidate will also assist to ensure that these requirements are understood, considered and addressed within the project lifecycle through the attainment of agreed Service transition and Operational Readiness.
Essential skills
A strong background working in a Service Transition role and co-ordinating Service Design and Service Transition activities for new and changed services.
Experience and a strong understanding of IT Service Management (ITSM) practices, particularly for Incident Management, Problem Management, Change Management and Service Level Management
Experience of Business Continuity planning and methods and techniques for risk ass...