Service Desk Engineer

Job DescriptionService desk engineer (1st/ 2nd line)I am recruiting on behalf of my professional services client who is looking for an service desk engineer (1st/ 2nd line) this will suit someone who has good technical skills coupled with good communication skills, the ability to deal with a face pace environment and good interaction skills with all levels of the business. ExperienceUsing a ticketing system and following ITIL to manage and close tickets in a timely manner.Windows environment experience such as Windows 10 and Mac OSX (JAMF) experience is also preferredOffice 365 Administration (Active Directory Management, Exchange Management, Microsoft Teams Management, SharePoint Management, Intune, MDM etc.)Video & Audio Conferencing administration and support Responsible for onboarding/off boarding (joiners, leavers and movers) within the business through the use of Active DirectoryTroubleshooting networking issues such as TCP / IP, LAN / WAN etcHelp with setup and configuration of new equipment.Creating, updating, maintaining documentation related to the service desk and support functions.Any experience within legal, financial services or a similar fast paced environment would be usefulOpen to some travel and supporting some European offices may be required (travel paid for by the company)Key Skills needed:• Experience with Active Directory• Windows 10 and Mac OSX experience (JAMF)• Experience with Office 365• Strong communication skills (written and verbal)• Good organisation skills• The ability to learn in-house systems and explain them to other people• Someone who is keen to grow, learn and progress their career in IT• Any experience in providing support to VIPs, C level members would be useful.This is a permanent role paying up to £32,000 - £40,000 plus benefits. Office location is close to Liverpool street station (London). This role requires candidates to be onsite and in the office 5 days a week.