Service Desk Analyst

Role: Service Desk Analyst
Location: Sheffield
Salary: £30,000

Are you passionate about IT support and thrive on solving technical challenges? We're on the lookout for a proactive and customer-focused Service Desk Analyst to join a dynamic and growing team based in Sheffield.
The Role:
As a Service Desk Analyst, you'll be the first point of contact for IT users, providing high-quality support and ensuring incidents and requests are resolved quickly and efficiently. You'll work across a wide range of technologies and play a key role in keeping business operations running smoothly.
What You'll Do:
Provide first-line technical support via phone, email, and ticketing system.
Troubleshoot hardware, software, and network issues.
Escalate more complex problems to second-line support.
Maintain accurate documentation and contribute to a knowledge base.
Deliver excellent customer service in every interaction.
What We're Looking For:
Previous experience in a service desk or IT support role.
Strong problem-solving and communication skills.
Familiarity with Windows OS, Office 365, Active Directory, and basic networking.
A can-do attitude and the ability to work well under pressure.
ITIL knowledge or certifications are a bonus....