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Service Designer

Posted 3 days ago

  • London, Greater London
  • Any
  • External
Job Description Job Title: Service Designer / User Researcher
Location: London / Hybrid
Type: Contract or Permanent
Industry: Digital Consultancy / Innovation & Strategy
Contract Length - 4 months

About Us
We are a forward-thinking digital consultancy partnering with leading organisations to shape future-ready strategies, experiences, and platforms. Our clients span sectors from enterprise technology to banking. We combine user-centred design, business insight, and emerging tech to deliver impactful and sustainable solutions.

Role Overview
We are looking for a User Researcher / Service Designer to join our growing strategy and innovation team on a 4 month project. This hybrid role is central to shaping human-centred, future-focused service experiences across enterprise and technology contexts. You’ll work on strategic engagements that require deep discovery, stakeholder co-creation, and service blueprinting — such as helping R&D teams of global enterprises reimagine their next-gen platforms.

Key Responsibilities
Lead and conduct user research using a mix of qualitative and quantitative methods (interviews, workshops, journey mapping, surveys).
Appl...